| Headquarters | Singapore | United Kingdom |
| Payment | Card, Crypto, Alipay and Bank transfer | Card, Crypto and Bank transfer |
| Free trial | 3-day trial for $5 with 10 GB on residential plans up to 500 GB and datacenter plans up to 2 TB, renewing automatically; 1 TB free for 7 days for businesses expecting 500 GB+ a month, by application; none for ISP proxies | No free trial; the free Sandbox account needs a $25 minimum credit top-up |
| Refunds | Within 7 days of the charge and only for the latest billing cycle: billing errors, unauthorized charges, a first trial auto-renewal reported within 24 hours, or a setup failure unresolved for 48 hours; none if more than 5% of the bandwidth is used; paid trials and crypto payments are non-refundable | Plan fees, top-ups and overage are non-refundable unless SOAX decides otherwise or consumer law requires |
| Identity checks | Government ID or business registration for every account, and each use case is reviewed before activation | Sanctions screening and dashboard checks before the first purchase; government ID needed for crypto payments or access beyond default limits |
| Prices checked | 24 Oct 2026 | 24 Oct 2026 |
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