| Headquarters | United States | Hong Kong |
| Payment | Card and Crypto | Card, Crypto, Alipay and WeChat Pay |
| Free trial | Residential Flex only, for eligible accounts: up to 1 GB for 7 days at $0, with a card and an automatic top-up mandate | No free trial; the smallest purchases are 1 GB of Budget traffic ($1.50) or one IP for one day ($0.25 datacenter, $0.50 static ISP) |
| Refunds | Within 7 days of purchase, only for a verified failure of Databay's network and with no more than 100 MB used; blocks by target sites don't count. Otherwise sales are final; EU and UK consumers keep a 14-day statutory withdrawal right | Wallet top-ups can't be refunded or exchanged back to cash; a static IP that fails during its lease is refunded for the remaining days (legacy refund policy); other faults go through a support ticket |
| Identity checks | None required to register or buy; an ID and selfie check (via Persona) can be requested in an account review. U.S. billing addresses and customers in Russia, Belarus, Iran, Cuba, Syria, North Korea and Myanmar are not eligible to buy | None described; sign-up needs only an email. The Terms (Chinese only) reserve the right to verify users and refuse any user |
| Prices checked | 25 Oct 2026 | 24 Oct 2026 |
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